Frequently Asked Questions

Ordering & Products

What kinds of products does Luxora carry?

Luxora offers a curated selection of trending finds, cute gifts, and joyful products including collectible toys, novelty gifts, and fun lifestyle items. We're always adding new arrivals!

Are your products authentic?

Yes! We are an authorized retailer for the brands we carry. All products are 100% authentic and sourced directly from licensed distributors.

Can I change or cancel my order?

We process orders quickly! If you need to make a change, please contact us during business hours and within 1 hour of placing your order at support@urluxora.com and we'll do our best to help.

Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders over $75 within the United States.

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping times and rates vary by location and will be calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Return Policy page for full details.

How do I start a return?

Email us at support@urluxora.com with your order number and reason for return, and we'll guide you through the process.

Contact & Support

How can I reach Luxora?

You can reach us via our Contact page or email us directly at support@urluxora.com. We aim to respond within 1–2 business days.

Where can I track my order?

Use our Track Order page to get real-time updates on your shipment.